Shop F 9, Helensvale Plaza Shopping Centre, 12 Sir John Overall Drive, Helensvale QLD 4212

Driving Lesson Cancellation Policy

You must read our Cancellation Policy before booking your Driving Lessons. Please advise as soon as possible if you need to cancel a Driving Lesson.


Our Refund Policy

Lesson packages are non-refundable and not redeemable for cash.

Gift vouchers are non-refundable and not redeemable for cash.

Both lesson packages and gift vouchers are not transferable or are to be resold.

Clients must have a valid licence and must be carried at all times when driving. (No Licence – No Lesson).

Paper or online app logbooks are the responsibility of the client.

Driving Lessons commence and end at a pre-determined pick-up/drop-off point as booked. If you are late, the Driving Instructor cannot deliver the full Driving Lesson and this will result in a shortened lesson.

You will be picked up and dropped off as booked as the Driving Instructor has to get to the next client in the area of the drop-off point.

If a refund is agreed upon with management, we reserve the right to recalculate any packages removing discounts and recalculating at the normal rate to formulate a retune amount.

All refunds will be subject to a $30.00 administration fee with fail or question.

Easy Start Driving School will do its best to rebook cancelled bookings so as not to pass on any charges or forfeits.

We reserve the right to cancel or reschedule a lesson via phone, email or text due to unforeseen circumstances or dangerous weather conditions.

Driving Lessons will not be rescheduled due to rain.

Any questions regarding these terms and conditions, please contact one of our friendly staff for further information.


Rescheduling and Cancellations

You can reschedule your lesson outside of 24 hours. If it is within 24 hours, this will be counted as a forfeit.

Weekend lessons must be rescheduled outside of 48 hours will be counted as a forfeit.

All test packages will be charged upfront. It is the responsibility of the student to ensure the logbook is approved and Hazard Perception tests have been completed.

We will not be held liable for delivering the warm-up lesson and turning up for a test time to be told by TMR that the logbook has not been submitted, wrong date or time. This will result in a forfeit of the test pack entirely.


Drug & Alcohol Policy

Easy Start Driving School has zero tolerance for drugs and alcohol. If our Driving Instructors feel you are not fit to drive for any reason and safety will be compromised the lesson will be terminated and the full fee will be forfeited.

Thanks for reading our Cancellation Policy.

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Summer Robertson
6 months ago

My instructor was Allen, he is great at what he does and is a blast to be around! Thank you for successfully helping me get my License first go!!

Maulik M
6 months ago

I am happy with the services they provide, I got training from Toni and she is an absolute fantastic trainer. I got my open license in first attempt just because of great lessons from Toni. She is a bit strict but that is what we need when we want to get license, her instructions, words, suggestions keep reminding me during my real test what should I be taken care of. Thank you Toni and EasyStart Driving School. I used their car for my test and it was smooth, comfortable and best.

Leyu Fentie
8 months ago

I cannot begin to describe the gratitude I have towards Andrew and Allen who taught my son. Over a year and a half of patience, understanding and education! Thank you, thank you, thank you! I could not recommend the team enough! The joy felt is unmeasurable! ☺️ ❤️

Danielle is an amazing driving instructor! She is so patient and easy to work with. After a few lessons with her I passed my driving test, and it was much easier and less stressful than my first time. She’s the absolute best, highly recommended 1,000 / 5 !!

Andrew Mcdonald
10 months ago

Move over Vin Diesel, Danielle Smith from Easy Start Driving turned my 'C for Automatic' into 'M for Manual'! Her approachable and easygoing teaching style made driving stick with me. Shift into gear and give her a whirl!

Requiem Nova
10 months ago

I had a few lessons with Danielle towards the end of my 100 hours after having no lessons for 10 months, she was really awesome and both helped me touch-up and catch up on my driving, she had a really fair mentality on it that I appreciated, didn’t go too hard on you but not too easy either, if you made a mistake she made sure you knew how to correct it in the future.

Natalia Singh
10 months ago

Danielle is the best driving instructor!!! Did loads of hours with her and went for a test today with her and passed! Without her.. I wouldn’t have been able to do it. She is amazing, so caring, loving, and supportive. Easy Start Driving School is very awesome, and staff are very helpful Definitely recommend

Dave Carruthers
11 months ago

They’re the best kind understanding great people

Matthew Xavier
2 years ago

Instructor Allen is absolutely brilliant….would highly recommend for all skill levels or ages. He provided calm constructive feedback and is always a good chat. I really enjoyed my time with him and now feel extremely confident behind the wheel.

Supriya Daund
2 years ago

Highly recommend Easy start.Very professional team of instructors- Toni, Betty and Andrew.They went above and beyond to help me pass drivers test. Appreciate how they addressed my weaknesses and worked on it. Thank you Easy start team!

Heena Bhargava
a year ago

I had few sessions with Betty, she is amazing. Betty gave me all the important pointers during my driving lessons. I passed my driving test in first attempt. Thank you Heena bhargava

Raghav Bajaj
a year ago

I just passed my test in 1st attempt. Its because of danielle she is very kind lady and helpful make sure book her for your test she is amazing . Thank you

Savannah Sandbek
a year ago

Danielle is the best driving instructor!!! Did loads of hours with her and went for test today with her and passed! Without her.. I wouldn’t have been able to do it. She is amazing, so caring, loving and supportive. Definitely recommend!!

Aimee Wattam
2 years ago

I did my keys2drive with Allen, and then booked 10 lessons with him after that. He’s a great instructor, highly recommend him and, I passed first try

Jane Louise Dawson
3 years ago

I am very happy with my experience at Easy Start. Their focus on safety is commendable. Keep up the good work folks!

Thida Murray
3 years ago

Highly recommended, very friendly and positive staff who went out of their way to help me to get my licence in the short time possible. AAA+++ Thank so much. Thida and Michael

Jacob Muller
3 years ago

Prepared me very well for my test and I passed my manual test first go with no errors and I have easy start to thank for the good training